Special Announcement from the Moncton Kia Family Regarding COVID-19
Effective March 20th Moncton Kia will be scaling back our normal operations as per the directive of the Provincial Government for the safety of both the public and our staff. Automotive Parts and Service has been deemed an essential service so we have decided to keep our Parts and Service Departments open with minimal staff thru this crisis. We will try to maintain regular business hour Monday to Friday 8m to 5pm but this is subject to change as this event progress. We will continue to monitor the situation and adjust to suit.
Sales operations will continue online, as our team monitors all requests from our websites, social media pages, email and phone. Please reach out with any questions or concerns. We can handle the entire sales process remotely for our customers.
We are operating from an abundance of caution and proactively modifying our policies and procedures to ensure we are protecting the safety of the community. This is unchartered times for everyone in Canada and we all need to stay vigilant and get thru this together.
Your friends and family at Moncton Kia
Like all of you, we continue to monitor the evolving impact of COVID-19 (Coronavirus) and the effect it currently has on how we live and do business right now. Here is an update on what we are doing in our corporate offices and dealer locations in light of these unprecedented times.
Following guidance from local government and public health authorities, we understand that practicing social distancing and reducing public gatherings in our corporate offices and dealerships is critical.
Kia Canada was quick to respond to COVID-19 by suspending all non-essential business travel in our corporate offices and as the situation evolved, we immediately implemented a remote work program so that our corporate office can continue to support our customers and dealers while limiting physical interaction.
We are hopeful the early measures we have taken at Kia Canada will help to maintain the safety of our employees and make an impact in limiting any potential spread of the virus.
While this situation continues to evolve, our client support team can assist you should your vehicle require service or repair during this time.
Continues to be available 24/7, vehicles will be towed to the closest open Kia dealership.
Available from 8:30 to 18:30 EST 1-877-542-2886
At the time of writing, a number of Provinces have called for non-essential services to be shut down. Please note that the Parts & Service operations of a dealership are considered essential services and as such are permitted to remain open to handle any urgent situations you might have.
While phone support is available by calling 1-877-542-2886, due to high call volumes and possible longer than usual wait times you may find it more convenient to use or web services 24/7 by clicking here.
Once the required customer information is provided, a case number will be generated and an email sent to you immediately.
Alternatively you can also email us at email@example.com.
During this challenging time we recognize our customers may still have repair or service requirements.
Please note that depending on the Province, some dealerships may have adjusted their hours of operation temporarily so please call ahead to confirm the dealership’s hours of operation.
We have advised our dealerships to listen to their public health offices, practice social distancing and take the necessary precautions for their people and their customers. Keep in mind that our dealer partners are independently owned and operated and may take decisions based on their specific local situation.
Right now, our focus is to protect the health and safety of our people and you – our valued customers.
We realize these are difficult times. If you have been impacted by COVID-19 and have concerns about your Kia Lease or Finance payments, contact Kia Motors Financial or call 1-866-250-3151.
We know this situation will continue to evolve and we will do our very best to update you as things change. There is no doubt, we are in unchartered territory, but we will make it through this together.
Vice President & Chief Operating Officer, Kia Canada Inc.